How can we help you?
Our support team is available to help you get the most out of the BetterPet platform. Choose your preferred contact method.
Contact us
Choose the contact method that best suits your needs
In-app chat
The fastest way to get help. Our team responds in real-time during business hours.
Write to us at support@betterpet.app. We respond to all inquiries within 24 hours.
Online training
Schedule an individual training session with our team. We'll show you all platform features.
Support levels
Each subscription plan includes different levels of technical support
Starter
- Email support
- Knowledge base
- Online documentation
- Onboarding training
Professional
- Email + chat support
- Knowledge base
- Online documentation
- Team training
- Priority ticket queue
Enterprise
- Email + chat + phone support
- Dedicated account manager
- Individual training
- Data migration support
- Priority feature implementation
- SLA 99.9%
Resources & materials
Learn the platform through our training materials
Frequently asked questions
Quick answers to common questions
How can I reset my password?
Click "Forgot password" on the login page. A password reset link will be sent to your email address.
How do I add a new user to the clinic?
In the admin panel, go to Settings → Users and click "Invite user". Enter the new person's email address.
Can I export data from the system?
Yes, BetterPet allows exporting all data in standard formats (CSV, PDF). Contact us to prepare a full export.
How does the ALAB integration work?
The integration allows automatic retrieval of laboratory test results. Configure it in Settings → Integrations → ALAB.
Does the system work offline?
BetterPet requires an internet connection. However, we guarantee 99.5% availability and lightning-fast application performance.
Need help with a specific problem?
Our team is happy to help. Schedule a free consultation or write to us.